Home Instead’s team is always looking for new ways to assist clients
‘If a client is in hospital, we don’t forget them,’ smiles Maddy Alemayehu (RGN), Director of Home Instead Hammersmith & Chiswick. ‘We always visit, taking in a change of clothes, fresh food and snacks and just making sure that they see a familiar friendly face.
‘However, we felt that we could do more to fill a gap that we’ve seen first-hand, one that leaves older and vulnerable adults and those without nearby family or advocates unsupported during a critical transition period. That’s why we have launched Hospital to Home.’
Home Instead’s new specialist service is focused on safety, recovery and independence – not just basic care. ‘The aim is twofold: to smooth the discharge process and stabilise and support clients for 8-12 weeks post-hospital stay,’ explains Maddy. ‘We meet them in hospital and carry out an initial assessment (of course, we need permission), liaise closely with the hospital team to understand medical and mobility needs and assist with the discharge process, arranging transport and accompanying the client if required.
‘Once back at home we prepare healthy meals designed by our nutritionist and help the client with prescribed exercise and mobility routines under the guidance of a physiotherapist. We will also follow up any specialist referrals and ensure that medication is taken consistently on time. The hospital will send a discharge summary to the GP and the GP sends that to the pharmacy. However, that chain does break down, and we can step in to help.
‘Of course, there is a Council re-enablement service, but the qualifying criteria are very strict. We certainly don’t want people to miss out on free care, hence we are always flexible and can stagger what we do so that they qualify.
‘We’re always happy to chat and advise – there’s no need to be a Home Instead client – and if you would like more information about Hospital to Home, do get in touch.
Home Instead
020 8746 1213
hello@homeinstead.co.uk
https://www.homeinstead.co.uk/hammersmith-chiswick
https://www.facebook.com/homeinsteadhammersmithandchiswick