Jack Hart
Whether it’s a case of installation, repair or servicing, Byron Sanders, Jack Hart and the skilled SES team will deal efficiently and promptly with any electrical issue in the home or at commercial premises
Chatting to Byron Sanders, the Managing Director of SES Electrical Contractors in Chiswick, one topic kept coming up: customer service. ‘When I was learning the trade, I saw first-hand how important it is,’ he recalls. ‘I’ve known electricians whose workmanship was outstanding but their customer care almost non-existent, and vice versa.
‘My philosophy is to deliver the maximum on both counts. That’s why we’re always happy to go out of our way to help our customers, sometimes even talking through a problem over the phone, such as getting the power back on temporarily. I’d much rather help for free if there’s a simple solution. It’s common sense: we then have a good chance of securing a future client and they might recommend us or post a comment on Checkatrade (it’s no coincidence that SES has 1000 positive reviews).’
Byron founded SES in 2010 when he was 23 years old, recruited engineers who shared his pro-active approach and, since then, he has built a successful business based on professional excellence and trustworthy advice. He and his second-in-command, Managing Supervisor Jack Hart, have 35 years combined electrical experience and they both still enjoy going out on jobs.
‘With a highly qualified team, we’re quick and we try to respond to calls on the same day,’ says Byron. ‘We carry plenty of stock – many firms don’t do that and it often causes delays – and we invest in the best tools, parts and vehicles (SES’s striking blue vans are a common sight out and about around W4).’
The core of SES’s work comprises electrical installation, repair and testing for domestic clients. ‘However, we’re also fully trained to handle all elements of commercial electrics,’ explains Byron. ‘We are BAFE approved (British Approvals for Fire Excellence) to design, install and service fire alarms and we design and maintain CCTV and security systems, looking after many local businesses such as Le Vacherin and The Source Bulk Foods.’
Inevitably, over the last 18 months, SES has seen a significant increase in WiFi and data enquiries as customers working from home have needed extra access points and reliable connections. Equally, recent government legislation requiring all rental properties to have an electrical installation condition report (EICR) has prompted a high demand from landlords.
‘Unfortunately, many companies now offering EICRs don’t have the relevant technical experience or knowledge of electrical wiring regulations,’ says Byron. ‘We’ve seen many instances of serious defects not being picked up. We carry out a thorough investigation and deliver a detailed photo-report so the landlord is certain to be covered legally and the tenant reassured that everything is safe in their home.
‘We want all our customers to feel special. If there’s an issue, which is very rare, we deal with it correctly; we dispatch an engineer as quickly as possible to put it right and, in the past, we’ve sent flowers and gift cards as an apology. I want SES to be known as the John Lewis of electrical contractors!’
The SES team handles:
- All domestic, commercial and light industrial electrical projects
- Audio and Visual systems
- CCTV and Security
- Electrical installation and testing
- Fire Alarms and Life Safety Systems
- Home Automation programs
- Wi-Fi & Data
- Electrical Installation Condition Reports (EICRs)
SES Electrical Contractors
4, Maynard Court, Fletcher Road
Chiswick W4 5AW
020 7523 5373
info@seselectricalcontractors.co.uk
https://www.seselectricalcontractors.co.uk/
https://www.instagram.com/ses_electrical_contractors
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