Forearmed is forewarned! The Italian Plumber’s insider tips on making sure that the job is on time, on budget and done to your satisfaction
‘Over the past decade, the plumbing trade has definitely upped its game on customer service,’ says Samuele Alberton, aka The Italian Plumber. ‘And that’s down to online reviews; with platforms such as Checkatrade and TrustATrader, there’s no hiding a bad experience.
‘However, there are still cowboys out there committing the Seven Deadly Sins. Here’s what to look out for… Greed: over-charging and unnecessary work. You received a written quote for the job, but when it is finished the bill bears no resemblance to what was agreed. Among the usual excuses are: “We had to fix A in order to fix B” or “the job was much more difficult than expected…”
‘Dishonesty: poor communication. You agreed a time for the work to start, but no-one shows up or the plumber does arrive, but without the necessary parts. Disrespect: a disregard for property and possessions. The job will create a mess, but no protective measures are taken or else an old vacuum cleaner that would struggle to pick up confetti is used.
‘Slovenliness: lack of self-respect. The plumber turns up looking like they’ve had a night on the tiles and the prospect of tackling the job is an inconvenience. Sloth: a lazy approach. The plumber can’t be bothered to explain what they’ve done in layman’s terms and the invoice lacks a basic job description, leaving you completely in the dark.
‘Consideration: or lack of it. All of a sudden you hear the toilet flush upstairs. Not asking for permission is an absolute no-no. Assumption: you must pay. The plumber spots an opportunity to make a few extra quid by doing additional work. They don’t inform you and complete it without approval or saying anything – and then expect payment.
‘So, there you have it. Do always check who you are dealing with by using the online trade platforms and never be afraid to ask plenty of questions when you make the initial enquiry.’
Other services include:
- General Plumbing
- Boiler Installation, repairs and servicing
- Central Heating installation and servicing
- Power Flushing
- Thermostats installed and replaced
- Shower Installation
- Underfloor Heating
- Water Pumps
- Water Supply Pipe repairs
- Technical surveys and system reviews
- Landlord Gas Certificates/Safety checks
The Italian Plumber
Hammersmith, W6 8DA