Diagnosing a computer, tablet or phone fault is a headache. Chiswick Computers offers the perfect bedside manner
‘I compare our relationship with customers to the one between a doctor and patient,’ reflects Steve Bonnici, owner of Chiswick Computers. ‘That’s because clients put massive trust in us when they hand over devices storing their confidential data. We must live up to that faith.’
Having run his business since 2003 – and built an excellent reputation for problem-solving and reliable service – Steve clearly knows how to fulfil that trust. He founded the company after a career that saw him train in Ground Communications with the RAF and spend a decade building and maintaining dealing rooms for City banks.
Originally based in the Swan Centre, since 2012 Chiswick Computers has operated from a shop-cum-workshop at the Ravenscourt Park end of King Street. ‘W4 is still my main market, although Hammersmith is growing fast,’ says Steve. ‘And I get people who have moved out of London but still bring their machines back to me.’
Whatever the make, model, program or system, Steve estimates that his team fixes 97% of problems that come through the door. ’We’ll tackle anything – computers, tablets, phones, PCs, all Apple products – and on every repair there’s a 75-day labour warranty as well as the parts guarantee. Of course, sometimes we have to tell a client that they’d be better investing in new kit. We’re always honest about that.’
Steve himself is still very hands-on, personally providing IT support for small businesses. He is backed up by a highly qualified team of technicians, some based in the workshop and others who handle call-outs to private and corporate clients.
‘Whatever the job, we place great emphasis on personal service,’ explains Steve. ‘We keep customers informed of progress during an investigation – and we don’t like being beaten! Once, someone turned up with an electric organ; that’s not exactly our field, but we found that the DC jack had broken and managed to re-solder it!’
* Hardware, Desktop and Laptop repairs
* Virus Removal
* Online Security
* SPAM removal
* Software installation
* Apple training
* Networking (cabled and wireless)
349 King Street, W6 9NH