Home Instead – Home Care & Live-in Care: Making A Difference

Home Instead – Home Care & Live-in Care: Making A Difference


Home Instead’s CareGivers provide practical support and a trusted, friendly face

In later life, with daily tasks becoming physically challenging, many older people feel they have little alternative but to move away from where they love. Home Instead Hammersmith, Fulham and Chiswick offers a welcome alternative; its team of CareGivers give the practical and personal assistance that enables clients to continue to enjoy fulfilling, independent lives in their own homes.

Doris Hein has lived in West London for the last 60 years (until 2017 with her late husband, George) and, earlier this year, she and her family decided it was time to arrange for a helping hand. They got in touch with Home Instead and, six months ago, CareGiver Charlotte (Charlie) Field began visiting Doris regularly every week.

Doris and Charlie

A key element in the Home Instead approach is to match clients and CareGivers, with the aim of building relationships that become much more than purely professional. That is certainly the case with Doris and Charlie.

‘Charlie has made a huge difference to my life,’ says Doris, who is 96 years-old. ‘Most of all, I always look forward to seeing her and having a good chat. She helps me with personal care and general chores about the house, such as the laundry and hoovering, prepares food if I need it, takes me to appointments and we love going for walks in the park and to local coffee shops.’

The rapport is clearly mutual. Previously, Charlie had worked in the retail sector before becoming a full-time Mum. ‘Joining Home Instead was a real change for me. After I finished training, Doris was my first client, and now I wouldn’t do anything else. Helping her isn’t like work at all, it’s a pleasure. It’s like having another grandmother!’

Doris was born and raised in Edinburgh and she and Charlie are planning a summer weekend away next year to visit her old haunts. ‘We’re already looking forward to it,’ smiles Doris. ‘Charlie is my friend and we so enjoy each other’s company.’

Home Instead – Home Care & Live-in Care
186 Sutton Court Road
Chiswick W4 3HR
020 8746 1213