Home Instead: Supporting Families And Their Loved Ones

Home Instead: Supporting Families And Their Loved Ones

‘Home Instead cared for my mother. They went above and beyond to make her feel safe and happy.’ – Jake A

‘The results of our recent national Take Care survey highlighted just how many family carers are near burn-out,’ says Maddy Alemayehu, Director of Home Instead Chiswick and Hammersmith. ‘They try to cope as best they can, but feel under-appreciated, under pressure and under-supported.

Home Instead
Maddy Alemayehu

‘We want them to know that they’re not alone. You don’t have to be a client to call and ask us for advice: we’re happy to share our experience and knowledge.’ Home Instead provides bespoke care, including Home Help and Personal Care as well as specialist packages for those living with Dementia and Parkinson’s. In its latest Care Quality Commission (CQC) report, the company was judged Outstanding Overall.

‘Family or friends usually get in touch,’ explains Maddy. ‘One of our Care Managers will then visit the potential client to discuss their needs and, if all goes well, devise a tailor-made care plan. We then match the client with a Care Professional: we place huge emphasis on finding points of contact between them based on background, personality and interests.

‘People are often surprised by the scope of our service. We administer and collect medication, prepare nutritional meals, do the laundry, organise social activities, look after pets and liaise with the GP and other health professionals.

‘At all times we’re available and pro-active in improving the care routine. Our aim is to enable families to enjoy quality time with their relatives and be sure that they are well looked after.’

April is Parkinson’s Awareness Month and 13-19 May Dementia Action Week and Home Instead is organising community education events related to both conditions (use the QR code below to find out more). ‘Whatever the health issue, it’s so important to start a conversation early, ’ says Maddy. ‘If you have concerns about a family member, friend or neighbour, do get in touch.’

Home Instead
020 8746 1213